NPA’s Certified Pawn Professional (CPP) learning program was launched at Pawn Expo 2015. Three courses were offered to the inaugural class of 45 students. The courses included:
- Store Operations
How to effectively and efficiently run a pawn business
Course Facilitator: David Adelman, longtime pawnbroker and past president of NPA - Marketing, Advertising, and Public Relations
How to market your pawn store and manage the media - Human Resources
How to develop a strong human resource strategy
Course Facilitator: Jamie M. Hasty, SESCO Management Consultants
Three additional courses are currently in development and will be available in 2016.
The CPP designation was created in 2015 by the National Pawnbrokers Association to provide a professional designation for individuals in the pawn industry. The designation will elevate professional standards and be the recognized mark of distinction among those in the pawn business. More information on the CPP program can be found here.
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- Participants in the Store Operations course listen to comments by Sam Shocket.
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- Jamie M. Hasty leads the Human Resources course.
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- Tips on marketing and public relations.
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- CPP Course Facilitators (l to r): David Adelman and Jamie M. Hasty
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