Written by NPA News


What areas of your pawnshop are underperforming your peers?
There’s only one way to find out.

The 2020 Pawn Industry Financial and Operating Performance Benchmark Survey will provide real actionable insight into how your store performance compares to the industry standard.

Data analysis provides the intelligence by which all major corporations steer their businesses. Now, pawnbrokers who participate in this industry-wide survey will be able to improve their business processes and results with methods ground in fact and backed by data.

Furthermore, this information will help undergird the critical legislative work that NPA does on behalf of the entire industry by arming our Government Relations Team with real insights about the important contribution that pawnshops make in their neighborhoods and throughout the country.

The survey is open now through November 6, 2020. The final anonymous statistics will be provided by Industry Insights, the company that NPA is partnering with for this project, no later than January 4, 2021.

Participant input is completely confidential and will not be made available to anyone, including NPA. All that’s required to participate is your pawnshop’s 2019 financial reporting data.

All respondents will receive a complimentary copy of the final report. As an added exclusive, participants who are members of NPA will receive a customized store analysis that compares your store’s performance against the industry benchmark. This is a powerful and actionable tool for interpreting your results that you can only receive by participating in this landmark survey.



Download a copy of the survey and instructions HERE


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Special thanks to our Industry Partners for providing
instructions to access the necessary data making completion easy




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