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Author: Mark Campanale

Do You Have An ATM At Your Store?

Government Relations Updates

Do You Have An ATM At Your Store? 6.23.22 by Fran Bishop, NPA Government Relations Liaison   I often see discussions regarding the pros /...
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People of Pawn: Gayle Ferebee

People of Pawn

People of Pawn: Gayle Ferebee My number one skill that I attribute my success in the pawn business to is my “people” skills. My...
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People of Pawn: Kevin Prochaska

People of Pawn

People of Pawn: Kevin Prochaska Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement Award designee, who...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

FOR EVERYONE

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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People of Pawn: Lisa Little, CPP

FOR EVERYONE

“IT IS LIKE ANY OTHER JOB. YOU GET OUT OF IT WHAT YOU PUT INTO IT.” LISA LITTLE HAS BEEN A PASSIONATE MEMBER of the pawn industry since...
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A Secure Way to Buy and Sell Laboratory-Grown Diamonds

Members Only

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. The holidays are coming and many consumers are looking to...
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Assess Gems and Jewelry with Confidence through Continuing Education

IP Insight

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Gems and jewelry are perhaps some of the most high-value objects that you see...
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Frequently Asked Questions: Compliance with the Military Lending Act

Government Relations, Legislative Updates & Alerts

Updated November 23, 2021  We’re here with answers to NPA members’ recent questions on Military...
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36% Rate Cap Bill filed in the U.S. House of Representatives

Government Relations, Government Relations Updates, Legislative Updates & Alerts, Rate Cap

On November 15, 2021, H. R. 5974 the Veterans and Consumers Fair Credit Act was introduced by Rep. Jesus G. “Chuy” Garcia, (IL-D-4)....
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Full Disclosure at Your Fingertips

IP Insight

SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Distinguishing natural diamonds from laboratory-grown stones – now more...
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Protecting Your Business and the Pawn Industry Following the CFPB’s Military Lending Act Enforcement Action against First Cash/Cash America West, Inc.

Government Relations, Government Relations Updates

November 16, 2021  The NPA has reviewed the CFPB’s Military Lending Act (MLA) enforcement action against First Cash, Inc./Cash...
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