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Author: Mark Campanale

CLUTTER-FREE AND CUSTOMER FOCUSED

Expert Guidance

A clean and inviting store is one of the keys to a successful operation. Your retail space needs to be …...
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EMPATHY THROUGH DESIGN THINKING

Expert Guidance

When it comes to promoting your business, everything matters. Just as we need to be problem solvers, we also need …...
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RADICAL LISTENING

Expert Guidance

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

Expert Guidance, Members Only

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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WHAT DO I GET FOR ‘LIKING’ YOU ON FACEBOOK?

Expert Guidance, Members Only

by Mark Campanale, Digital Marketing Manager The sign says, ‘Like Us On Facebook!’ Ok.  Done.  Now what? I know that when …...
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YUP, YOU SCREWED UP. NOW LET’S FIX IT.

Expert Guidance, Members Only

by Mark Campanale, Digital Marketing Manager Accidents, mistakes, and bad experiences happen; and ‘happen’ is a great word, as it...
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HOW TO BOOST PROFIT WHEN SELLING YOUR GOLD SCRAP

IP Insight

SPONSORED CONTENT by Robert Torrissi, Vice President, Garfield Refining As pawnbrokers know, managing price risk when buying and selling...
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Sherlock Holmes 3.0 is the New Lab-Grown Diamond Detector from Yehuda

IP Insight

SPONSORED CONTENT from Yehuda Yehuda Diamond Company is excited to announce yet another miraculous development by Zvi Yehuda. Followed by...
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GOLD TESTING TECHNIQUES

IP Insight

SPONSORED CONTENT by Rafael Amador, United Precious Metal Refining, Inc. When it comes to testing and buying gold, most pawnshops …...
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OCC’s Proposed Rule on Fair Access to Financial Services

Government Relations Updates, Members Only, NPA News

We would like to take this opportunity to thank everyone who took the time to submit a post in support …...
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NPA Guided By Serious and Committed Pawnbrokers

NPA Member Testimonials

We started our business more than 25 years ago.    At that time, I decided to attend the NPA National Convention …...
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NPA Is The Best Decision We Ever Made

NPA Member Testimonials

I was first introduced to the NPA at the ripe age of 25 in 1992 by Charles R. Jones (namesake …...
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Just Join The NPA

NPA Member Testimonials

No Decision Here! Just Join!  Our first store opened in 1991. We either joined that year or the next year. …...
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Voted Best Pawn Shop Thanks To NPA

NPA Member Testimonials

Compared to most in the pawn industry, Capital Pawn based in Oregon, is a new player. Without the direction and …...
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