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Expert Guidance

10 Tips For Celebrating Employees

Expert Guidance, NPA News

While you are focusing on customers during National Pawnbroker Week, don’t forget the people who are critical to your success – your...
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9 Ways To Grow Your Holiday Sales

Expert Guidance, NPA News

by Bob Phibbs, The Retail Doctor Even though the NRF is expecting a 10-13% jump in sales for 2021, the media will still be broadcasting how...
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PR Tips for TV

Expert Guidance

AT SOME POINT IN YOUR BUSINESS LIFE, you will be called upon to talk to the press. Maybe you are doing a community project or charity...
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Value Selling

Expert Guidance

How to sell VALUE over PRICE BY BOB PHIBBS, THE RETAIL DOCTOR  VALUE SELLING IS, AT ITS HEART, the moving of more merchandise. No matter...
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Embracing Technology

Expert Guidance

by Mark Campanale, Digital Marketing Manager, NPA WALT DISNEY FAMOUSLY SAID: ‘Disneyland will never be completed. It will continue to...
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5 Tax Reduction Strategies

Expert Guidance, Members Only, NPA News

~ Larry Oxenham will be speaking on this topic at Pawn Expo 2021 ~ administrator notice: content below memberonly folder=”Pawnbroker...
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TOP THREE THINGS ON PAWNBROKERS MINDS

Expert Guidance, Members Only

RECENTLY, THE NPA ASKED MEMBERS what three things were top of mind for them as they moved into the New Year. This poll was informal, but it...
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EMBRACING TECHNOLOGY

Expert Guidance, Members Only

A Key to the Ultimate Customer ExperienceWalt Disney famously said: ‘Disneyland will never be completed. It will continue to grow as...
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Pivot to Move Forward

Expert Guidance, Members Only

~ JEFF WILHELM WILL BE SPEAKING ON THIS TOPIC AT PAWN EXPO 2021! ~ BY JEFF WILHELM DIRECTOR STORE OPERATIONS NATIONAL PAWN AND JEWELRY WOW!...
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How to improve your customer service experience

Expert Guidance, Members Only

~ Bob Phibbs is a Keynote Speaker at Pawn Expo 2021 ~ Bob Phibbs, The Retail Doctor SalesRX Online Retail Sales Training How to improve...
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3 TIPS FOR SELLING MORE AT YOUR PAWN SHOP

Expert Guidance, Members Only

~ Bob Phibbs is a Keynote Speaker at Pawn Expo 2021 ~ By Bob Phibbs, The Retail DoctorSalesRX Online Retail Sales Training  You...
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CLUTTER-FREE AND CUSTOMER FOCUSED

Expert Guidance

A clean and inviting store is one of the keys to a successful operation. Your retail space needs to be productive so your salespeople can...
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EMPATHY THROUGH DESIGN THINKING

Expert Guidance

When it comes to promoting your business, everything matters. Just as we need to be problem solvers, we also need to be designers. Every...
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RADICAL LISTENING

Expert Guidance

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

Expert Guidance, Members Only

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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