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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

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“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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People of Pawn: Lisa Little, CPP

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“IT IS LIKE ANY OTHER JOB. YOU GET OUT OF IT WHAT YOU PUT INTO IT.” LISA LITTLE HAS BEEN A PASSIONATE MEMBER of the pawn industry since...
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SEOh-no! Where Do I get Started?

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10/21/21 By Mark Campanale, NPA Digital Marketing Manager SEO (Search Engine Optimization) is the algorithm used by search engines to find...
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Get To Know Your Customers, One Transaction At A Time

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~ JEFF WILHELM WILL BE SPEAKING ON THIS TOPIC AT PAWN EXPO 2021! ~ BY JEFF WILHELM DIRECTOR STORE OPERATIONS NATIONAL PAWN AND JEWELRY My...
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