RADICAL LISTENING
“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY
“Empathy fuels connection, sympathy drives disconnection. Rarely does an empathic response begin with ‘at least’.” ...
WHAT DO I GET FOR ‘LIKING’ YOU ON FACEBOOK?
by Mark Campanale, Digital Marketing Manager The sign says, ‘Like Us On Facebook!’ Ok. Done. Now what? I know that when …...
YUP, YOU SCREWED UP. NOW LET’S FIX IT.
by Mark Campanale, Digital Marketing Manager Accidents, mistakes, and bad experiences happen; and ‘happen’ is a great word, as it...
How to Empower the Pawn Industry Using Effective Communication with Lawmakers
This Content is for Members Only...
HOW TO BOOST PROFIT WHEN SELLING YOUR GOLD SCRAP
SPONSORED CONTENT by Robert Torrissi, Vice President, Garfield Refining As pawnbrokers know, managing price risk when buying and selling...
Sherlock Holmes 3.0 is the New Lab-Grown Diamond Detector from Yehuda
SPONSORED CONTENT from Yehuda Yehuda Diamond Company is excited to announce yet another miraculous development by Zvi Yehuda. Followed by...
GOLD TESTING TECHNIQUES
SPONSORED CONTENT by Rafael Amador, United Precious Metal Refining, Inc. When it comes to testing and buying gold, most pawnshops …...
OCC’s Proposed Rule on Fair Access to Financial Services
We would like to take this opportunity to thank everyone who took the time to submit a post in support …...
